Xbox Live Points Issue... Anyone have this?

[PMS Cakes]

So when the new maps for CoD4 came out, I bought 1600 points. I spent 800 of it on CoD4 maps and never touched my points after that. When I went to try to change to my PMS name last week, it said I only had 520... I was thinkin HUH?? :mvshock:

Then today, I went on my Microsoft Billing and Account page because I wanted to get another 500 points to change my name ($6.25) and it says that on June 23, 2008 [Monday], I spent 480 points on Cloverfield [HD]. Hell no. I called my fiance to see if he did it - but nope, he didn't. I checked my calendar... yep, wasn't even home that day... After work, I changed clothes, went to dinner with my uncle and we talked for 4 hours about some issues I'm having... then went home to sleep for another day of work.

I emailed Microsoft Support (since I'm at work right now) about getting a refund for something I didn't download - My fiance and I haven't even seen the movie and had no interest in seeing it - it's just not our type of flick!

Has anyone had this happen before? Do you think Microsoft will do anything about refunding my points back? That bugs me. If I even wanted to watch it, I wouldn't have bought it through my Xbox console - I'd rather Netflix it since it's a movie I don't wanna buy. I'm kinda irked by that and I'm very curious as to how this even happened :mvconfused:

[PMS Mz Chaos]

I have noticed as well that I will have points go missing when I haven't touched them. I go thru my download history and don't really see where the points went, but the points went. I can not figure it out either.....

[d3aths ninja]

Perhaps your points decline after a certain amount of time? But they shouldn't, so iam not sure.


Check the videos on your hard drive, and if you for some reason did download at some point, then it would show up there or on the "recent downloads" tab. If not there then simply call Microsoft and tell them!!

[PHiNiX]

sounds like someone used them and didnt say a thing...because points are cash. it cant go anywhere unless someone uses it, maybe someone recovered your account and used your points. OR maybe someone you know did it OR you did it on accident. Microsoft isnt going to rebate those points unless you can prove that someone used them on another xbox....which is provable, i believe they can look up console id's for when you purchase an item. and they will cross reference it with there current knowladge

[H2O Forester]

i am not haaving any problems.