View Full Version : Gamertag Hijacked
03-31-2008, 08:26 PM
Hey guys my old gamertag TrUe KaRnAg3 got hijacked and now the person that has the account is purchasing Microsoft Points on my account is there anyone that can help me talk to someone at Microsoft who knows what there talking about so far the person has purchased 10,000 Microsoft points on my account so far and he's just has it today.
03-31-2008, 08:39 PM
Well the thing to do is call up your card company and tell them to lock the account and then call customer support. I doubt they'll get you your account back since i have yet to hear ANYONE get they're accounts back after being hijacked, but your money will most likely be returned to you
03-31-2008, 08:41 PM
Uh... the first thing I would do is cancel the credit card that's on your live account!!!
03-31-2008, 08:44 PM
I can't though because it's my dad's credit card for buisness his whole buisness uses that, I just use it to buy points but I changed my gamertag to fragD Karnage instead of TrUe KaRnAg3 and the person who bought the points bought them from TrUe KaRnAg3
03-31-2008, 08:56 PM
So you're saying he didn't steal you're account, he just purchased points. Just change your personal information and password so he can't log into it anymore. If you can change your gamertag you can certainly change your contact info so that he cannot get on there..
.He can only use the points for you're account, meaning he can't exchange them over to his, (at least i think so). So just call ms and have them remove that card. The same way you put it on there with the card number, and such is the same way you can remove it by calling in.
03-31-2008, 08:59 PM
What I'm saying is my new account is fragD Karnage, my old gamertag was TrUe KaRnAg3...He got on that account somehow and purchased points, I can't get back on that account because it was supposed to be no longer.
03-31-2008, 09:27 PM
goodluck with microsoft, they usually dont do anything in these situations.
03-31-2008, 10:32 PM
Yeah I know we just got off the phone with them and they said they'd call back in 7 days.
Spirit Ra H2O
03-31-2008, 10:44 PM
how do you knw when someone hacks your account???
03-31-2008, 10:47 PM
You get 200.00 in unexpected credit card charges :)
04-01-2008, 12:49 AM
How does that even happen? I feel bad for you, that sucks. Cant you sign into xbox.com and change your info?
04-01-2008, 02:29 AM
just curious to how your account got hacked... did u put your info in that one site thats going around?
04-01-2008, 05:21 PM
The site is fr33xboxlive.t35.com once you hit the site it wants you to enter your passport. Once you do that they have all your info and can do anything they please to.